Contract Law Essay Example | Topics and Well Written Essays - 2500 words - 1

Contract Law - try out ExampleThe client handling is a tactic that helps you in increasing the retention rates of the customers. The customer loyalty with your company can enhance your sales and helps in increasing your yearly turnover. These customer complaints when wait properly inform the organization what actually the customers wants in intersection point, their needs and what changes they further want in your product or overhaul. The importance of these complaints, requirements and ideas from the customers are very important overdue to the reason that the company actually dowery these people. So these complaints are actually the customer voice that meant a lot for the organization. The after sale return of a company is important be become customers may feel some problems while the usage of the product and dealing with problems may help in gaining their loyalty. These customers compliant handling is not whole important to the sales and selling department of the product launching compnay but also important for the service providing companies. The purpose of this article is to deals in importance of complaint handling within the retail FS UK market. We will consider that what problems actually the customer were veneer and how the problem solving enhances their service market.In 2003 the life insurance company which was based in pecuniary market of UK ... ancial market of UK paid the fine of 675,000 pounds due to their mortgage endowment complaints which were not handled properly by their service department. Similarly in 2004, the alike(p) Life Insurance Company paid the fine of 725,000 due to their bad handling of mortgage endowment complaints, which they were facing the last year. The only reason was that the company was uneffective to provide better services before and after the sale of their product and services. In 2005, High channel Bank paid the fine of 800,000 pounds due to their tally handling of customer complaints. In 2006, again the same Life Insurance Company paid the fine of 750,000. In 2007, IFA paid 330,000 of pounds as fine against worst compliant handling of their customers. These all fines which are paid by the companies mention above are the only reason of bad customer services they provide to the customers. These companies then need to take a ample look inside their customer relation services in order to know that what the root cause of the problem is.Where the main problem lies We try to search and find some issues which these companies lack and these wereThe financial service companies were fail to give efficient customer services as customer advisory department were failed to evoke the customer the which service suit them most. The importance to the customer within the company wasnt matter when they first tint in the company. The companies were unable to investigate deeply in order to know that where the company lacks or playacting badly and the only reason was that they lack a sufficient commun ication level. The companies were unable to launch much(prenominal) systems and strategies that can improve the customer relations with their employees and the reason was this that they actually dont know that where the